Support

1Contact

If something isn't working, tell us what you did, what you expected and what happened instead. A screenshot helps. Write from the email your account uses, so we can find it.

2Getting started

What does Treoq need?

An iPhone, your race (or the distance you're training for), how many hours you have each week and, ideally, a watch or Apple Health. If you don't know your thresholds (FTP, threshold heart rate, threshold pace, swim CSS), Treoq estimates them at the start and schedules tests after a few weeks.

Which distances can I train for?

Sprint, Olympic, 70.3 and full-distance triathlon, plus half marathon and marathon. Add your race with its date and distance if it isn't in the race list.

Is there an Android version?

Not yet. Treoq is built for iPhone first.

3Apple Health and watches

Which watches work?

Treoq reads from Apple Health (including Apple Watch) and from Garmin, Wahoo, Polar and COROS through the service Stridee. Your sessions can be sent to Garmin, Wahoo and COROS watches. Connect under Profile → Connections.

My workouts or sleep aren't showing up

• Apple Health: check that Treoq may read your data in the Health app under your profile picture → Apps → Treoq, and that your watch's own app writes to Apple Health.
• A watch: sync the watch with its own app first. Workouts, HRV and sleep reach Treoq shortly after. If the connection says you need to sign in again, do it under Profile → Connections.

No HRV from my watch

Readiness then builds on your training load, sleep and resting heart rate. It still works, but HRV makes it sharper.

4Your plan and the coach

Can I move or skip a session?

Yes. Tell the coach ("I'm away this weekend and can only run"), and it moves or changes the sessions once you have said yes. Workouts you do outside the plan count as extra; the planned session stays open.

I'm ill or injured

Tell the coach, and the plan adapts. Treoq doesn't diagnose anything: if you have pain, illness or symptoms, see a doctor or physio.

My club sessions

Add your regular club sessions with day, time and sport, and the plan is built around them.

5Your account and data

• Download your data: Profile → Download my data.
• Withdraw consent and delete health data: Profile → Withdraw consent.
• Delete your account and all data: Profile → Delete account. It happens immediately and cannot be undone.
• Can't get into the app? Write to support@treoq.com from your account's email, and we delete the account within 30 days.

Everything about how we handle your information is in our privacy policy.